FREQUENTLY ASKED QUESTIONS:
Orders & Shipping
Can I return or exchange items if they don't fit?
We have a flexible exchange policy. If an item doesn’t fit as expected, you can initiate an exchange within 14 days of your in-store purchase.
We do offer refunds for online purchases, within 14 days of purchase, as you are unable to try them on prior to purchase.
What countries do you offer shipping to?
We offer shipping services to a wide range of countries. Please check our shipping policy or contact us for specific details.
How long does shipping typically take?
Shipping times vary depending on the destination. We strive to process and ship orders promptly, and you can expect an estimated delivery timeframe during the checkout process.
Do you offer express shipping options?
Yes, we offer express shipping options for customers who require faster delivery. Additional charges may apply based on the selected shipping method.
Can I track my package once it's shipped?
Absolutely! We provide tracking information for all shipped orders. You will receive a tracking number that allows you to monitor the progress of your package.
Do you offer free shipping for certain order sizes?
Yes, we offer free shipping for orders that meet a specified minimum purchase amount of CAD$80.00 before taxes.
What if my package gets lost or damaged during shipping?
In the rare event that a package is lost or damaged during shipping, please contact our customer support team. We will work with you to resolve the issue and ensure your satisfaction.
Can I sell my own vintage clothing to your store?
Do you have a loyalty program for frequent shoppers?
Yes, we have a loyalty program called “Member Benefits” where you can earn rewards and enjoy exclusive perks with every purchase.
Learn more about our Member Benefits Program
How do you ensure the sustainability of your business?
Sustainability is a core value for us. We prioritize recycling, upcycling, and minimizing waste in our operations. We also educate our customers about sustainable fashion practices.OUR JOURNEY TO SUSTAINABILITY
Can I follow you on social media to stay updated on new arrivals?
Absolutely! We’re active on Instagram, Facebook, and TikTok. Follow us to stay in the loop with the latest vintage fashion trends and new arrivals.
What makes your clothing different from regular thrift stores?
Our clothing is curated and pre-washed, offering a unique advantage over regular thrift stores. We carefully select each item to ensure quality and style, saving you time and effort in finding something you love. Our pre-washing process ensures that the clothes are clean and ready to wear, so you can enjoy your vintage finds right away.
How often do you update your inventory with new items?
We strive to weekly update our inventory with new arrivals, ensuring a fresh selection for our customers to explore and discover.
Are your clothes in good condition?
Yes, we take pride in offering clothing in good condition. Each item is carefully inspected to ensure quality and durability. We do sometimes “slip”, but who doesn’t.