FREQUENTLY ASKED QUESTIONS:
Orders & Shipping
We have a flexible exchange policy. If an item doesn’t fit as expected, you can initiate an exchange within 14 days of your in-store purchase.
We do offer refunds for online purchases, within 14 days of purchase, as you are unable to try them on prior to purchase.
We offer shipping services to a wide range of countries. Please check our shipping policy or contact us for specific details.
Shipping times vary depending on the destination. We strive to process and ship orders promptly, and you can expect an estimated delivery timeframe during the checkout process.
Yes, we offer express shipping options for customers who require faster delivery. Additional charges may apply based on the selected shipping method.
Absolutely! We provide tracking information for all shipped orders. You will receive a tracking number that allows you to monitor the progress of your package.
Yes, we offer free shipping for orders that meet a specified minimum purchase amount of CAD$80.00 before taxes.
In the rare event that a package is lost or damaged during shipping, please contact our customer support team. We will work with you to resolve the issue and ensure your satisfaction.
Yes, we have a loyalty program called “Member Benefits” where you can earn rewards and enjoy exclusive perks with every purchase.
Learn more about our Member Benefits Program
Sustainability is a core value for us. We prioritize recycling, upcycling, and minimizing waste in our operations. We also educate our customers about sustainable fashion practices.OUR JOURNEY TO SUSTAINABILITY
Absolutely! We’re active on Instagram, Facebook, and TikTok. Follow us to stay in the loop with the latest vintage fashion trends and new arrivals.
Our clothing is curated and pre-washed, offering a unique advantage over regular thrift stores. We carefully select each item to ensure quality and style, saving you time and effort in finding something you love. Our pre-washing process ensures that the clothes are clean and ready to wear, so you can enjoy your vintage finds right away.
We strive to weekly update our inventory with new arrivals, ensuring a fresh selection for our customers to explore and discover.
Yes, we take pride in offering clothing in good condition. Each item is carefully inspected to ensure quality and durability. We do sometimes “slip”, but who doesn’t.
Need more help?
Send us a message with your question and we’ll answer as soon as possible.